Privacy policy
Privacy Policy
At Eclat, we respect your privacy and are committed to protecting the personal information you share with us when you visit or purchase from our website.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect information such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase details
- Payment-related information required to process your order
- Information you provide when contacting our support team
We may also automatically collect certain technical information when you browse our website, such as your device type, browser, IP address, and website activity.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Process payments
- Provide order confirmations and tracking updates
- Respond to customer support requests
- Handle returns, refunds, and replacements
- Improve our website, products, and customer experience
- Prevent fraud, abuse, and unauthorized activity
- Send promotional or marketing communications where permitted and where you have chosen to receive them
3. Payment Information
Payments may be processed through third-party payment providers.
Eclat does not intentionally store your complete debit card, credit card, or other sensitive payment credentials on our own systems.
Payment information is handled by the relevant payment provider according to its own privacy and security practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember certain preferences
- Understand how visitors use our website
- Improve website performance
- Support advertising and marketing activities where applicable
You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
5. Sharing of Information
We may share necessary information with trusted third-party service providers who help us operate our business, such as:
- Payment providers
- Shipping and courier partners
- Website and ecommerce service providers
- Analytics and marketing service providers
- Customer support and communication services
We only share information that is reasonably necessary for these services.
We may also disclose information when required by applicable law, legal process, or to protect the rights, safety, and security of Eclat, our customers, or others.
6. Data Security
We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Marketing Communications
If you choose to receive marketing communications from Eclat, we may send information about new collections, offers, launches, or other updates.
You can opt out of promotional communications at any time by following the unsubscribe instructions in the communication or contacting us.
8. Third-Party Links
Our website may contain links to third-party websites or services.
Eclat is not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
9. Children's Privacy
Our website is not intended for children to knowingly provide personal information without appropriate consent.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
10. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.
To make a privacy-related request, please contact us using the contact details provided on our website.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.
Any updated version will be published on this page with the revised effective date where applicable.
12. Contact Us
If you have any questions about this Privacy Policy or how Eclat handles your information, please contact us through the contact details provided on our website.
Eclat
The beginning of something timeless.