Refund policy

Return & Refund Policy

At Eclat, we want you to feel confident with every purchase. If you’re not completely satisfied with your order, we offer a simple 7-day return policy.

1. Return Window

You can request a return within 7 days of receiving your order.

To be eligible for a return, the product must be:

- Unworn and unused

- In its original condition

- Free from damage, scratches, stains, or signs of wear

- Returned with its original packaging and accessories

Products that do not meet these conditions may not be eligible for return.

2. Change-of-Mind Returns

Changed your mind after receiving your order? That's okay.

You can request a return within 7 days, provided the product is unused, unworn, undamaged, and returned in its original packaging.

For change-of-mind returns, return shipping costs are the customer's responsibility.

3. Damaged or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

We may request clear photos or a video of the product and packaging to verify the issue.

If the issue is confirmed, Eclat will provide a replacement at no additional cost to you.

4. How to Request a Return

To request a return, contact Eclat through our official contact channel and provide:

- Your order number

- The reason for the return

- Clear photos/videos of the product, if requested

Our team will review your request and provide the next steps.

Please do not send a product back without receiving return instructions from Eclat.

5. Refunds

Once your returned product is received and inspected, we will confirm whether the return meets our eligibility requirements.

If approved, the refund will be processed to the original payment method where applicable.

For Cash on Delivery (COD) orders, we may request valid bank account or UPI details to process the refund.

The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.

6. Non-Returnable Conditions

A return may be rejected if the product:

- Has been worn or used

- Shows signs of damage or alteration

- Has scratches, stains, or other signs of use

- Is missing its original packaging or included accessories

- Is returned after the 7-day return window

7. Exchanges & Replacements

For products that arrive damaged, defective, or incorrect, Eclat will arrange a free replacement after verification.

For change-of-mind returns, the standard return process applies.

8. Contact Us

For any return or refund-related questions, please contact us through the contact details provided on our website.

Eclat

The beginning of something timeless.