Terms of service
Terms of Service
Welcome to Eclat. By accessing or using our website, you agree to the terms outlined below. Please read them carefully before using our website or placing an order.
1. About Our Store
Eclat operates this online store to offer jewelry and related products to customers.
Throughout these Terms, the words “we,” “us,” “our,” and “Eclat” refer to Eclat. The words “you” and “your” refer to the person using our website or purchasing our products.
2. Use of Our Website
By using our website, you agree to:
- Provide accurate and complete information when placing an order or creating an account.
- Use the website only for lawful purposes.
- Not attempt to interfere with, damage, or gain unauthorized access to our website or systems.
- Not use our website or its content for fraudulent or unlawful activities.
We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, or website.
3. Products and Product Information
We make reasonable efforts to display our products, photographs, descriptions, colors, sizes, and other information as accurately as possible.
However, slight differences may occur due to photography, lighting, screen settings, or device displays.
Product availability may change without notice.
We reserve the right to limit quantities or discontinue products at any time.
4. Prices and Payments
All product prices displayed on our website are subject to change without prior notice.
We reserve the right to correct pricing, product information, or other errors that may occur on the website.
Payment must be successfully completed through the available payment methods for prepaid orders.
Cash on Delivery (COD) may be available for eligible orders and locations.
5. Orders and Order Acceptance
Placing an order on our website does not automatically guarantee that the order will be accepted.
We reserve the right to cancel or refuse an order where necessary, including in situations involving:
- Incorrect pricing or product information
- Product unavailability
- Suspected fraudulent or unauthorized activity
- Incorrect customer information
- Other circumstances that prevent us from fulfilling the order
If we cancel a prepaid order, any applicable refund will be processed through the relevant payment method.
6. Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy.
Estimated delivery times are provided for guidance and may vary depending on location, courier service, weather, public holidays, or other circumstances beyond our reasonable control.
Please ensure that the shipping information provided during checkout is accurate.
7. Returns, Refunds and Replacements
Returns, refunds, and replacements are governed by our Return & Refund Policy.
Our current policy provides a 7-day return window for eligible products.
Change-of-mind returns are allowed subject to the conditions stated in our Return & Refund Policy.
Damaged, defective, or incorrect products may qualify for a free replacement after verification.
8. Intellectual Property
All content available on the Eclat website, including but not limited to:
- Brand name and logo
- Product photographs
- Graphics
- Text
- Product descriptions
- Website design
- Videos
- Other original content
belongs to Eclat or its respective rights holders and may not be copied, reproduced, modified, distributed, or commercially used without prior permission.
9. User Content
If you voluntarily submit reviews, photographs, videos, testimonials, or other content to Eclat, you confirm that you have the right to provide that content.
Where applicable, you grant Eclat permission to use such content for legitimate marketing, promotional, or business purposes.
We may remove user content that is unlawful, misleading, offensive, abusive, or otherwise inappropriate.
10. Third-Party Services
Our website may use third-party services such as payment gateways, shipping providers, analytics tools, advertising platforms, and other ecommerce services.
Your use of certain third-party services may also be subject to their own terms and policies.
Eclat is not responsible for the independent practices, availability, or policies of third-party services.
11. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, error-free, or completely secure.
We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.
12. Limitation of Liability
To the extent permitted by applicable law, Eclat will not be responsible for losses resulting from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, technical failures, or unauthorized access.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
13. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will become effective when the updated Terms are published on this page.
We recommend reviewing this page periodically for updates.
14. Governing Law
These Terms are governed by the applicable laws of India.
Any disputes will be handled in accordance with applicable Indian laws and regulations.
15. Contact Us
If you have questions regarding these Terms of Service, please contact Eclat using the contact details provided on our website.
Eclat
The beginning of something timeless.