Shipping policy

Shipping Policy

At Eclat, we carefully pack every order and work to get your jewelry to you safely and on time.

1. Order Processing

Orders are usually processed and prepared for dispatch within 1–2 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Once your order has been dispatched, delivery generally takes around 3–7 business days, depending on your location and the courier service.

Delivery times are estimates and may vary due to factors such as the delivery location, courier delays, weather conditions, public holidays, or other circumstances beyond our control.

3. Order Tracking

Once your order is dispatched, tracking information will be shared with you where available. 

You can use the tracking details to follow the progress of your shipment.

4. Delivery Address

Please make sure your shipping address, phone number, and other delivery details are correct before placing your order.

Eclat cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your address after placing an order, contact us as soon as possible. We will try to assist you before the order is dispatched.

5. Delivery Attempts

Our courier partner may make multiple delivery attempts.

Please ensure that someone is available to receive the order and that your phone number remains reachable during the delivery period.

If an order is returned to us because of repeated failed delivery attempts, an incorrect address, or the recipient being unavailable, additional arrangements may be required before the order can be shipped again.

6. Delays

While we aim to deliver every order within the estimated timeframe, occasional delays may occur due to courier disruptions, severe weather, public holidays, strikes, or other circumstances beyond our reasonable control.

We appreciate your patience in such situations.

7. COD Orders

Cash on Delivery (COD) is available for eligible orders and locations.

COD availability may vary depending on the delivery location and courier service.

8. Questions About Your Order

If you have any questions regarding your shipment or delivery, please contact us through the contact details provided on our website.

Eclat

The beginning of something timeless.